Changed your mind? Nevermind
You know you're in safe hands with SPANNERHANDS, our products have a 30 day money back guarantee. If you change your mind and your item is unused and in its original condition, we can either exchange it or give you a full refund when you return it within 30 days with your proof of purchase.*
 
How to return your SPANNERHANDS products
Return to store
 
If you collected your product in store or had a small item home delivered, you can simply take it to one of our stores to return it with your proof of purchase (this can be your store receipt, confirmation email or order number). Please note: We class small items as anything small enough to be delivered by a single person.
Arrange a collection
For small items, you also have the option of arranging a collection if it's more convenient for you. And larger items (such as large 3D Printers) needs to be collected by us – to arrange a free exchange or collection simply chat to us 02920807570 anytime between 8am-6pm Monday to Friday.
*Products exempt from 30 day money back guarantee
Sorry, but there are a few items we can't accept returns on such as large items - unless of course these are faulty, or otherwise don't conform to the contract. These are identified in the on SPANNERHANDS.co.uk, if in doubt, give us a ring or pop into store and speak to a member of staff. Naturally none of this affects your consumer rights, see below/our full terms and conditions for more details.
 
Returning a delivered item
You can chat to us and we can arrange this, simply chat to us 02920807570 anytime between 8am-6pm Monday to Friday
Product support
If you're considering returning your product because you're in a muddle setting it up or assembling it, our range of quick guides, videos, product manuals and manufacturer helplines may be just what you need. Find them at SPANNERHANDS.co.uk
Product faults
We are sorry if your item is damaged or faulty, please return back to one of our stores or call our contact centre on 02920807570 who will be happy to help.
 
Terms & conditions
If your product(s) have qualified for a free SPANNERHANDS voucher/SPANNERHANDS giftcard and you return them under our 30 day money back guarantee, the free SPANNERHANDS voucher/SPANNERHANDS gift card must be returned. If the qualifying products aren't returned then the SPANNERHANDS voucher/SPANNERHANDS Giftcard amount will be deducted from the money refunded.
 
Our 30 day money back guarantee does not affect your statutory rights, in particular any right you have to return the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.
 
Consumer Contracts (Information, Cancellation & Additional Charges) Regulations
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund. This doesn't apply to:
 
Goods and services where the price is dependent on fluctuations in the financial market, and cannot be controlled by the trader.
Goods made to the customers specification or are clearly personalised.
Goods which are liable to deteriorate or expire rapidly Newspapers, periodicals, magazines.
Sealed Audio or Video Recordings, or computer software if unsealed after delivery
Goods that becomes mixed inseparably (according to their nature) with other items after delivery.
To cancel email customer services, call 02920807570, email us on our order enquiries email or write to us at SPANNERHANDS Direct, SPANNERHANDS LIMITED, Unit 7 Block G, Evans Business Centre, Western Industrial Estate, Lon-Y-Llyn, Caerphilly, CF83 1BE
You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).
 
Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
 
Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
 
You may cancel an order for services in the same way, within 14 days of the date of purchase unless the service begins sooner. You may not however cancel accommodation, transport or leisure services which occur on a specific date.
 
The Consumer Contract (Information, Cancellation and Additional Charges) Regulations do not apply to Financial and Insurance Services.
 
If you have an Internet order query, please Email Customer services or call us on 02920807570.
 
(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).
 
We always look to resolve issues directly with our customers and our teams will be happy to assist with your queries. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered via our website or by telephone, you may raise a complaint with the ‘European Online Dispute Resolution Platform'. You can raise a complaint by following this link http://ec.europa.eu/consumers/odr/.