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Changed your mind? Nevermind

You know you're in safe hands with SPANNERHANDS, our products have a 30 day money back guarantee. If you change your mind, just return it unused, in its original condition within 30 days, we'll either exchange it or give you a full refund.

Product support

If you're considering returning your product because its not working or you're in a muddle contact support@spannerhands.co.uk

Product faults

We are sorry if your item is damaged or faulty, please email support@spannerhands.co.uk or call our contact centre on 02920 80 7570 who will be happy to help.

Exemptions

Sorry, but there are a few items we can't accept returns on some items unless of course these are faulty, or otherwise don't conform to the contract. These are identified in the description on SPANNERHANDS.co.uk, if in doubt, give us a ring or email support@spannerhands.co.uk  and speak to a member of staff. Naturally none of this affects your consumer rights, see below/our full terms and conditions for more details.

Terms & conditions

If your product(s) have qualified for a free SPANNERHANDS voucher/SPANNERHANDS giftcard and you return them under our 30 day money back guarantee, the free SPANNERHANDS voucher/SPANNERHANDS gift card must be returned. If the qualifying products aren't returned then the SPANNERHANDS voucher/SPANNERHANDS Giftcard amount will be deducted from the money refunded.
Our 30 day money back guarantee does not affect your statutory rights, in particular any right you have to return the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.
Consumer Contracts (Information, Cancellation & Additional Charges) Regulations
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund. This doesn't apply to:
·         Items reserved for collection in store where they are paid for on collection.
·         Goods and services where the price is dependent on fluctuations in the financial market, and cannot be controlled by the trader.
·         Goods made to the customers specification or are clearly personalised.
·         Goods which are liable to deteriorate or expire rapidly Newspapers, periodicals, magazines.
·         Sealed Audio or Video Recordings, or computer software if unsealed after delivery
·         Goods that becomes mixed inseparably (according to their nature) with other items after delivery.
To cancel email customer services, call 02920 80 7570, email us on our order enquiries email or write to us:

SPANNERHANDS LIMITED
Unit 7 Block G
Evans Business Centre
Western Industrial Estate
Lon-Y-Llyn, Caerphilly
CF83 1BE
Company No. 09725390
VAT No. GB 220 4981 27

You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).
Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
You may cancel an order for services in the same way, within 14 days of the date of purchase unless the service begins sooner. You may not however cancel accommodation, transport or leisure services which occur on a specific date.
The Consumer Contract (Information, Cancellation and Additional Charges) Regulations do not apply to Financial and Insurance Services.
If you have an Internet order query, please support@spannerhands.co.uk or call us on 02920 80 7570.
(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).
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